FAQ & Troubleshooting

Why did my post fail?

Platform API errors, expired tokens, or rate limits are the most common causes. Open the post and check the error message shown in red under the post status.

• Token expired — re-authorize the account in Settings → Connected Accounts
• Rate limit — PostClaw retries automatically (up to 5 times with exponential backoff)
• Content rejected — platform policy violation; review and edit the post content

My account disconnected. What happened?

OAuth tokens expire after a period of inactivity (varies by platform — typically 60–90 days). Go to Settings → Connected Accounts, find the disconnected account, and click Reconnect to re-authorize.

Can I edit a published post?

No. Published posts cannot be edited through PostClaw. Your options:

• Edit the post directly on the platform
• Delete the post and republish an updated version

How do I cancel a scheduled post?

Open the post from the Calendar or Posts list and click Cancel. The post moves back to draft status and can be rescheduled or deleted.

What counts as an “AI call”?

Each of the following = 1 AI call:

• Text generation (draft, rewrite, expand, shorten)
• Hashtag suggestion batch
• Image generation (1 image)
• Skill execution (automation pipeline step)

Track your usage under Settings → AI Usage.

Can I use PostClaw with multiple team members?

Yes. Invite team members from Settings → General → Team Members.

How do I get API keys?

Go to Settings → API Keys → Generate. Choose a scope:

• Read — list posts, fetch analytics
• Write — create, update, delete posts
• Admin — full access including settings

See the API Reference for endpoint documentation.

Is there a mobile app?

Not yet. The PostClaw web app is fully mobile-responsive and works well on phone browsers.

Where are my images stored?

Images are stored on S3-compatible object storage. They are auto-optimized (resized and compressed) for each target platform at publish time. Original files are preserved in your Media Library.

How do I contact support?

Email support@postclaw.fun. Business plan includes dedicated Slack support — check your welcome email for the invite link.

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